Service Center and Support

Welcome to the customer area of Advanced Applications!

You are an existing customer and need fast and competent SAP support?

Contact our Helpdesk now.


Service Center: 0741 17 44 16-644
Headquarters: 0741 17 44 16-600

Service Hours

07:00 - 18:00
Our service line is staffed Monday to Friday on weekdays in Baden-Württemberg from 07:00 to 18:00 to take care of your concerns quickly and competently.
An on-call emergency service is available for top priority incidents outside of the service line hours.


To report problems, you as a customer can use SAP Solution Manager and our ECHOLON ticket system. Furthermore we use GoToAssist for remote maintenance.

Here you get access to the corresponding tools:
Access SAP Solution Manager
Access GoToAssist