For the successful operation of the SAP system landscape, the security of the systems has top priority in addition to availability and performance. With our scalable support, you can also cope with an increase in operation through new implementations and intensive user activity. ADVANCED BASIS SERVICES provide the services you need to get the most out of your SAP system!
- Central ITSM ticket system
- Classification of systems according to service levels: Top (productive system), Major (test or quality assurance system), Minor (development system), Relaxed (sandbox system)
- Categorization of errors according to business impact: Blocker (downtime), Critical (restriction), Major (performance loss), Minor (user-friendliness deficit)