SAP Remote Basis

Technical system administration par excellence

For the successful operation of the SAP system landscape, the security of the systems has top priority in addition to availability and performance. With our scalable support, you can also cope with an increase in operation through new implementations and intensive user activity. ADVANCED BASIS SERVICES provide the services you need to get the most out of your SAP system!

Advanced Basis Support

Services from your

personal system administrator

  • Fault diagnosis
  • Correction of system-related load and exceptional situations
  • Support by exclusively SAP Certified Technology Associates

Structured procedure in the Service Center

with agreed response times

  • Central ITSM ticket system
  • Classification of systems according to service levels: Top (productive system), Major (test or quality assurance system), Minor (development system), Relaxed (sandbox system)
  • Categorization of errors according to business impact: Blocker (downtime), Critical (restriction), Major (performance loss), Minor (user-friendliness deficit)

Control through

established structures

  • Monthly reports on work done and work outstanding
  • Half-yearly service meetings for quality control and planning of activities

Advanced Basis Maintenance

Maintenance and

improvement of system performance

  • Client / System Copies
  • Import of support packages and updates
  • Update through SAP Kernel Patches and SAP Notes

Use of

ADVANCED Shared Services

  • Connection to SAP Solution Manager for maintenance planning and EWA generation
  • Communication with the tax office through SAP Business Connector
  • SAP support through SAP Router

Advanced Basis Monitoring

Automatic, software-controlled

monitoring of the systems

  • Evaluation of the general availability of the system landscape
  • Monitoring of SAP Instance, SAP database and operating system
  • Defined threshold values
  • Subdivision of the messages into Status Critical or Warning

Flexible and

adaptable care according to your needs

  • Grading of monitoring services in 3 levels (Standard, Professional, Premium)
  • customer controlled or automatic diagnosis
  • Demand-driven intervention up to 7x24 on-call service

Remote Basis Support

REMOTE

BASIS SUPPORT

  • Support of your systems without hosting in one of the Advanced Data Centers
  • No compromises - same support, maintenance and monitoring services as with hosting in our data center
  • Simple change to our hosting structure as desired

Your Contact Person

Guido Berndt
Head of Hosting / Datacenter

Rheinwaldstraße 38
78628 Rottweil

 

Tel.: 0741 / 17 44 16-600
Fax: 0741 / 17 44 16-669
E-Mail: service@a2pp.com

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